Some of us that begin to come out of our horrendous lives of disordered gambling, begin to join the dots up and realise that actually, the lives we had were not as a result of our stupidity and lack of ‘personal responsibility’. We begin to see that actually, we had little chance of escaping. We see the evidence of malpractice, of law breaking and some of us muster the strength to ask questions of the companies. Inevitably, the companies tell us they’ve done nothing wrong, despite citing clear evidence from Subject Access Requests of clear Money Laundering and Social Responsibility failings. Some at this point give up, understandably so, because they are dealing with the pyschological legacy of their distorted world.
Some press on further and then receive threatening legal letters, sometimes from in-house company lawyers but often from a so-called powerhouse legal defence team called ‘Wiggin’, which are increasingly becoming the main go-to for the big firms. You’d expect companies to defend themselves of course, but some of the wording used and threatening nature of the content, is very alarming. Naturally, most of them give up at this point due to a lack of mental resolve and of course a lack of funds to seek their own legal advice. I too was in this boat a couple of years back. However, legacies and data never die and can be revisited.
So naturally the next port of call should be to preset the wrongdoings to the Gambling Commission for them to act. This is when the physchological torment becomes even worse. They treat disordered gamblers with as much contempt as the actual companies themselves do. Simply quoting their policy of ‘we don’t deal with individual complaints’ and then when pushed further on this, tell people that they’ve breached the ‘fair use’ policy for contact and then become blacklisted, simply for asking questions that require simple answers. Frustrated people with clear evidence of criminality, get ignored by regulator. The regulator that is supposed to enact the key principles of the gambling act;
- Preventing gambling from being a source of crime and disorder (interesting word) being associated with crime and disorder or being used to support crime.
- Ensuring that gambling is conducted in a fair and open way.
- Protecting children and other vulnerable persons from being harmed or exploited by gambling.
Every time the Gambling Commission dismiss a so called ‘individual complaint’ they are disregarding the all three key principles of The Gambling Act 2005. How many individual complaints against a company make a case for action to be taken? In simple terms, the regulator ignores all of our cases, ignores compelling evidence of illegality and only act when forced to by media coverage of wrongdoing.
The Gambling Commission ignore us at Gamvisory and they ignore you. We therefore call upon anyone with evidence that the Gambling Commission have ignored you to present us with the material so we can act collectively on your behalf and expose them for their failings. We will treat your material with care and sensitivity and if you wish to remain anonymous that is absolutely OK.