The need for an independent ombudsman is of paramount importance to ensure those that have suffered unfairly are’t left with nowhere to turn. The current system is flawed.
Some of us at Gamvisory Group have first-hand evidence as to how difficult it can be to receive accountability from gambling companies that have clearly not played by the rules. There is currently no system in place to receive fair outcomes. The Gambling Commission can’t assist, ADRs cannot assist and are not skilled to assist in suspected LCCP breaches where people believe they have been mistreated. We will be making the case for the need to have an independent body in place which has the correct people to take on such an important role. We are in the process of collaborating with others that have dealt with the evidence first-hand who should form a part of this process.